I brought my 05 Mustang in for regular service, and while I was there I asked them if instead of rotating my tires, if they can swap them and put my winter tires on. They said it wouldn't be a problem. Later I received a call saying that my car wouldn't be ready for a couple days as the lug nut "broke", which it did as I went down to check it out, and that I wouldn't be able to drive until its fixed. So some how while they were trying to swap my wheels, the lug nut "snapped" from natural causes, which is what I was told. I've never had a lug nut snap on me, and I know for a fact that torque wrenches are made to avoid this problem. Now I'm stuck with a rental car until they can figure out what to do without scratching my rims... which might I add, they already damaged while trying to take the wheel off. So is it their fault or what?! Until they figure how to get my wheel off, I'm driving a rental focus, I better not be charged! When I say the lug nut actually snapped, I really mean it! Ford even told me its the locking nut to prevent my rims from being stolen, its the nut thats shaped differently than all the other ones. It snapped so far down that they were unable to remove it. So they are bringing in specialists in to figure out how to get it off, they said they have never experienced something like this before... guess there is a first to everything. And as for the torque wrench, I meant to say it helps speed up time on rim changes, but I have been told by my nephew which is an engineer that they prevent stupid things like this happening! Guess I'll just have to wait till they fix it or give me a new ride haha